Course Description
You’re about to take a deep dive into one of the most crucial and widely sold F&I products – the warranty.
In this course, we’ll unpack the key elements of both warranties and warranty GAP to help you:
- Understand the foundational terms and definitions
- Explain what’s covered and what’s excluded
- Handle claims-related questions with confidence
- Role-play real scenarios to build credibility and trust
- Apply your knowledge regardless of which provider your dealership uses
Every section ends with a short quiz, and completing the course unlocks a certificate to recognise your skills in this specialised F&I product.
Course Content
Course Introduction
Course Introduction
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Section 1: Key Definitions and Critical Terms
Section 1: Introduction
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Lesson 1.1: Understanding Key Warranty Terms
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Section 2: What is Covered
Section 2: Introduction
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Lesson 2.1: What is Covered
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Section 3: Exclusions
Section 3: Introduction
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Lesson 3.1: Common Warranty Exclusions
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Section 4: Claims and Disputes Process
Section 4: Introduction
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Lesson 4.1: The Vehicle Warranty Claims Process for F&I Managers
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Lesson 4.2: Handling Disputes
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Section 5: Case Studies and Role Plays
Section 5: Introduction
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Lesson 5.1: Case Studies
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Lesson 5.2: Role Plays
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Section 6: Bonus Section – Warranty GAP
Section 6: Introduction
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Lesson 6.1: Warranty GAP Product Features
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We've put together a useful summary of this course for you. Simply click the following link to download the PDF: Warranty & Warranty GAP Downloadable
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