Course Description
In this course, you’ll explore a product that can make all the difference when disaster strikes: Theft and Excess Cover.
You’ll learn how to:
- Explain the core features and benefits of this valuable protection product
- Set realistic customer expectations by understanding what’s not covered
- Practise explaining the cover confidently through case studies and role play
- Improve your ability to handle customer objections with clarity and care
Each section wraps up with practical examples and quizzes to reinforce what you’ve learned. Complete the course and earn a certificate that showcases your product knowledge and customer service skills.
Course Content
Course Introduction
Course Introduction
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Section 1: Features, Advantages and Benefits
Section 1: Introduction
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Lesson 1.1: Features of Theft and Excess Cover
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Lesson 1.2: Advantages of Theft and Excess Cover
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Lesson 1.3: Benefits of Theft and Excess Cover
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Section 2: What is Not Covered (Exclusions)
Section 2: Introduction
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Lesson 2.1: What is Not Covered by Theft and Excess Cover
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Section 3: Case Studies and Role Plays
Section 3: Introduction
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Section 3.1: Case Studies
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Section 3.2: Role Plays
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Course Conclusion
Course Conclusion
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Theft & Excess Cover – Final Quiz
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Need a quick reference? We've compiled a useful summary of Theft & Theft Excess Cover. Simply follow the link to download the PDF: Theft and Excess Cover Downloadable
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