Course Description
This course focuses on one of the easiest-to-sell, yet often under-explained, products in the F&I office: Scratch and Dent / Interior Protection.
In this impactful course, you’ll learn how to:
- Explain the product clearly to customers
- Understand what is and isn’t covered
- Manage claims and objections confidently
- Handle real-life situations through role plays and scenarios
You’ll complete quizzes after each section, and once you’ve finished, you’ll receive a downloadable certificate to acknowledge your product knowledge and customer service readiness.
Course Content
Course Introduction
Course Introduction: Scratch and Dent Protection
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Section 1: Key Definitions and Terms
Section 1: Introduction
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Lesson 1.1: Key Definitions
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Section 2: Understanding Scratch and Dent / Interior Protection
Section 2: Introduction
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Lesson 2.1: Scope of Coverage
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Lesson 2.2: Covered Components
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Section 3: Exclusions
Section 3: Introduction
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Lesson 3.1: Exclusions
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Section 4: Claims Process and Disputes Process
Section 4: Introduction
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Lesson 4.1: The Claims Process
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Lesson 4.2: Handling Disputes
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Section 5: Case Studies and Role Plays
Section 5: Introduction
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Lesson 5.1: Case Studies
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Lesson 5.2: Role Plays
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Course Conclusion
Course Conclusion
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Scratch and Dent Protection – Final Quiz
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We’ve summarised Scratch and Dent into a downloadable PDF for easy access, anytime you need a refresher. Simply follow the link to download the PDF: Scratch & Dent Interior Downloadable
Average Review Score:
★★★★★
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