Course Description
This course focuses on one of the easiest-to-sell, yet often under-explained, products in the F&I office: Scratch and Dent / Interior Protection.
In this impactful course, you’ll learn how to:
- Explain the product clearly to customers
- Understand what is and isn’t covered
- Manage claims and objections confidently
- Handle real-life situations through role plays and scenarios
You’ll complete quizzes after each section, and once you’ve finished, you’ll receive a downloadable certificate to acknowledge your product knowledge and customer service readiness.
Course Content
Course Introduction
Section 1: Key Definitions and Terms
Section 2: Understanding Scratch and Dent / Interior Protection
Section 3: Exclusions
Section 4: Claims Process and Disputes Process
Section 5: Case Studies and Role Plays
Course Conclusion
We’ve summarised Scratch and Dent into a downloadable PDF for easy access, anytime you need a refresher. Simply follow the link to download the PDF: Scratch & Dent Interior Downloadable
Average Review Score:
★★★★★
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