Course Description
You’ve built your F&I foundation, now it’s time to focus on the people that matter most: your customers. In this course, we’ll explore how you can offer the kind of service that builds trust, reduces objections, and creates long-term loyalty.
You’ll learn how to:
- Understand and meet customer expectations
- Personalise interactions for greater satisfaction
- Handle complaints with professionalism
- Build lasting relationships beyond the initial sale
Each section features structured lessons, real-world insights, and quizzes to help you reflect and apply what you learn. Let’s dive in and boost your customer service skills to new heights.
Course Content
Course Introduction
Section 1: Foundations of Customer Service in F&I
Section 2: Enhancing Customer Satisfaction in F&I
Section 3: Building Long-Term Relationships in F&I
Course Conclusion
Need a quick refresher? We've summarised Customer Service Excellence in F&I for you to refer back to at any time. Simply follow the link to download the PDF: Customer Service Excellence in F&I Downloadable
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